PC Tech Guru FAQ

Here are some common asked questions and my answers.

Please note that this section is not our terms, but can also change anytime.

 

Use the Search bar or select a category below.

Frequently asked questions

Costs And Availability

Are there any hidden costs?


There are no hidden costs. I intend to give you the cost (or at least an estimate if parts are required) before or at the appointment. If parts are required you will be given the decision whether to go ahead with the fix and pay accordingly.




Will it cost more if PC Tech Guru comes back to finish the job?


On the rare occurance this happens, the customer does not have to pay any more, only for required parts. Depending on location, I do not ask for extra call-out charges for the same job or charge hourly time-based nonsense.




How much does it cost for your services?


£30-£50 generally covers most of my services depending on your device's circumstances and location. If you are to pay then it generally means that your device has been fixed/serviced. You are welcome to query pricing when contacting me.




Do you have any offers?


Occasionally there will be an offer. Please keep a lookout for the offers on our Facebook page. Choose your service and enter your details. Nothing to pay until the end of your service appointment.




What does 'Pay At Appointment' mean when booking our services online?


When booking an appointment online you may see 'Pay at appointment' on some services. This is because Card is not the only way to pay for PC Tech Guru services. There is cash as well which cannot be exchanged online, so to simplify things, all payments are required at the end of your service appointment. You don't need to pay upfront for services before you have received them.




How does PC Tech Guru manage to keep the prices down?


I just don't believe in overcharging. Some technicians charge as much as £60 even before doing anything, and some even charge per hour which could cost even more. From customer feedback, these technicians are clearly doing the rounds in the North West. That and pretending parts need replacing when they don't need to be, has been commonplace for years. PC Tech Guru makes replacing a part the last resort, staying professional providing services at your location and our home-office. Without overheads such as a shop, My services mean costs are low for everyone involved.




Does it cost more if PC Tech Guru visits my location?


No, I do not charge call-out fees for my services. Just one price for labour, and parts if required.




When is PC Tech Guru Available?


Evenings on weekdays, and very flexible on wekeends. Please check the top of the page for today's appointment times.





The PC Tech Guru Logo

What is the story behind the logo?


The logo is in fact not new. It's a caricature, from an image made for my Game review site Gamebytes.biz. The image was purely to demonstrate ownership. All my game reviewers have their own character and If you look closely you can see part of the Gamebytes logo on the t-shirt. I don't actually have a hat as shown, but it makes the image more complete.





Can You Fix This?

How about Tablets & Mobiles?


For the moment, I can advise you on which tablets/mobiles and accessories would suit your requirements and also I can take a look at tablet/mobile for any issues on-screen such as viruses or do factory resets. But for something physical that requires opening the device to fix a screen, or the case or buttons are not currently a service I provide.

I understand tablets and mobiles are one of the most prominent personal items, so I'm planning to adapt it to my services by 2019/20.




How about Websites?


Bespoke Websites are now available! I am currently creating an affordable pay-monthly/yearly system with plenty of choice so that we can keep your website up and running and make those vital changes.




Do you fix/recover USB Flash Drives and External Hard Drives?


Unfortunately it isn't a service I provide. However I am happy to take a look at it on one of my computers at my Home-office, if you would like peace of mind and a chance at recovery. It is worth noting that Drives don't last forever (give or take a few years of regular use). They are not something that are widely fixable either, they are sealed for a reason.. to stop tampering and reduce damage. If the device is visibly broken or not recognised on a PC it may either missing a vital file which cannot be recovered, or has been a power surge which shares the same fate. Some more positive outcome, it could also be 'having a mad moment', dislike your computers setup, or just needs the driver. The only safe way to store Documents and Pictures under most circumstances is on the cloud, don't be afraid of it, its very easy to use. Through various platforms such as Dropbox and OneDrive where all your files uploaded are accessible by all your phones, tablets, laptops etc. Its highly recommended to upload/sync your most important files at least, as an extra form of protection if your drive stops working.





Aftercare

What happens after my appointment?


On the completion of a service to you, you will receive an official fridge magnet and leaflet (when available). You will also receive a summary letter of what happened during the appointment. If you are awarded a PC tech Guru promotion, then you will be notified in the summary letter.




About spam email, post and calls.


I understand that unsolicited mail and calls you get from certain businesses can be irritating, (Believe me I get my fair share too).

In all due respect for all my customers, I refrain from doing such things. I do not ask for customers emails (unless required), and other than the receipt and summary letter, nothing else gets sent to you. I do not need any personal information for marketing purposes.




Can I review PC Tech Guru online?


Certainly, just head to the homepage and at the bottom there is a Review section with the ability to add your review. I would be really happy that you stopped by! Plus you can also find PC Tech Guru on...

Facebook: (https://www.facebook.com/thepctechguru/)

Yell: (https://www.yell.com/biz/pc-tech-guru-runcorn-8529926/)




What if the problem comes back after the appointment?


I would be happy to come back within 14 days, to try something different to resolve the problem with your PC for no extra cost.





I FIX YOUR DEVICES

Desktop PC, Laptop and Notebooks. Cleanup Viruses and Errors, Wifi setup, Hardware Upgrades, and more. Click here for more info...

FIND AND DELETE VIRUSES

I use special software and techniques to rid your PC of nasties and running smooth and stable again. Book an appointment.

I UPGRADE YOUR HARDWARE

PcTechGuru can upgrade your RAM, CPU, Motherboard, Fan, and more.

Click here to book an appointment.

Accepting Major Cards, PayPal, Cash and Bank Transfer also accepted

Please note, PC Tech Guru is a Mobile PC repair for Windows computers

and does not sell parts or services for Apple products, tv's, tablets or phones. 

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