Do you feel like you want to smash your PC with a hammer?

Before you do, we may have the solution. Welcome to our PC Problem help page.

If you have any issues below please Contact PC Tech Guru or book an appointment online.

PC and Laptop Problems

Most common: The device keeps getting slower and slower?
In the world of technology, this could mean a lot of different problems for example...
  • Outdated drivers
  • Hardware getting older and not functioning like new
  • Viruses and Malware
  • Hardware inside the device cannot keep up with one's requirements such as gaming and multitasking,
  • The concequences of the above are "Freezing" or "Lagging". A new upgrade is essential to PC performance.
See below for some tips on upgrading your hardware.
Give PC Tech Guru a call for the best advice on how to speed up your PC.
Here is a selection of PC problems. Click them to get an example of what is likely needed to be upgraded:
Choosing Graphics card upgrades for better graphic performance £30-£600
Think of a graphic card as what boosts video editing, gameplay frame rate's and graphic rendering, as general basic PC's will only have their own integrated graphics on the motherboard and are not really powerful/cooled enough for such tasks. Laptops use onboard components called a graphics chip generally soldered onto the motherboard as there is no space for a full sized graphics card. The performance between the same model of chip and card are similar, just that one is for a laptop and one is for a desktop PC. Your monitor connects to a graphics card to display the output. The more powerful the card/chip, the better the performance and higher resolutions and detail possible for HDMI/DisplayPort/4K monitors. Let's see examples...
GeForce GT210
Entry-Level Graphics Cards- GeForce, GT, Radeon HD <7430 (Old)
This is a Geforce GT210 which you may find in a basic PC. Sometimes there won't be a card at all so you'd be using the graphics built into your motherboard instead which can be even weaker. This card may have done you a good service in the past but these are usually made before 2008 and this particular image shows no sign of a fan. This particular model is cooled by silent technology heatsink so although quiet and low-power, it serves only for basic tasks and low-tier gaming, so you could do with an upgrade. However, there are newer models of these between £30-£50 but these entry level gfx cards are not recommended these days unless you use your PC sparingly.
Higher-end Tier/Gaming Graphics Cards-  RX, GTX,
This is a version of a Geforce GTX 1080 made by Gigabyte. This looks powerful just from the outside, with 3 fans cooling the card, and many ports for your High-Def monitors, (and incredible processing power), you are sure to get a spectacularly graphical running game or stream. Getting a new CPU with a graphics card is a must, so if you're looking to reduce the lag and freezing then choose an equally high performing CPU, or there is little point investing in graphics because they work together. I recommend searching a Graphics card and CPU that are a similar price. Generally, £150+ each for a decent model. Try and get the best for your money such as Ebuyer or Amazon.
Choosing CPU upgrades to combat Freezing and Unresponsive PC's £50-£500
Central processing Unit (CPU); The brains of your computers, mobile's and other electronics. If your CPU can not handle normal browsing tasks or PC has got slower, it will need replacing and most likely your RAM too. Most CPU's look very alike and without installing one the only way is to find the model on the back. It is not recommended to go inside your device looking for which one you have as you can find programs such as Speccy or CPU-Z to see information about your computer. You may notice also that Laptop speeds are slightly lower than the examples below and that is normal considering laptop size and shape, which is why you should choose desktops for graphical intensive stuff.
AMD Phenom II x4
Entry-Level CPUs, Athlon, Sempron, i3s, Phenoms etc (Old)
This is a Phenom II x4 and is from the last line of the AMD range of Phenom's before it phased out pre-201. It is fairly powerful for its age but can struggle to play modern games and video editing. x4 means its a Quad Core (can do 4 times as many processes at once). AMD and Intel both specialize in powerful gaming graphics but your PC will only allow one or the other depending on whether your motherboard is Intel or another board such as Gigabyte, Asus etc could represent AMD. CPU's have hundreds of small prongs on the underside that must not be touched.
Intel Core i7-2600k 3.40Ghz
Higher-end Tier CPUs, i5, i7, FX8/9000 series, Ryzen etc
This is an i7 CPU example from Intel. i7 is currently one of the highest performing CPU available to the public. Take note of the speed the CPU goes at, 3.4ghz. This is a higher than the average CPU for a desktop though there is higher. Newer versions also generally have good overclocking or are factory made that way.
It is also worth noting the model number i7-2600k and may want to research which is best for you. Since most i7s are still £200+, There are also i5s depending on your budget. AMD also do a powerful FX and Ryzen range of their own for a reduced cost. But you must never replace an Intel with an AMD CPU or vice versa because the motherboard, is either Intel or AMD (unless your on a mac). Additionally, you must check your motherboard specs online to find out which CPU's it allows.
Choosing RAM upgrades for Multitasking and Unresponsive PC's £30-£80
RAM is short for Random Access Memory which stores information given by the CPU until it decides to read it. Just like borrowing a library book and going home and storing it in your drawer for later (but in high-speed). RAM is not to be mixed up with your hard drive which stores files, programs and games and most likely Windows itself. RAM has different speeds also so be sure to check your motherboard specs on the manufacturers website for the correct RAM to use.
Elixir DDR 512mb
Entry-Level RAM (old)
Sticks of RAM come in 4 notable sizes. DDR, DDR2 and DDR3 (and the expensive DDR4). With close inspection, this particular image shows DDR and this one of the original forms of RAM from when PC's first began and as far as I know is no longer used. Each form has doubled its speed ability, and therefore it is far more efficient to use DDR3, and like the CPU, you will require a motherboard that allows for the RAM you intend to get, so it is important to check the motherboard first before buying CPU and RAM.
DDR2 are fast becoming a thing of the past so it's best to upgrade asap. ..speaking of upgrades, DDR2 motherboards cannot handle more than 4gb.
Corsair Vengence 4gb RAM
Higher-end Tier RAM
If you are looking for a better overall PC, you should be considering DDR3/4 RAM. RAM plays a big part in your PC's speed- storing actively running programs and applications (processes). Corsair are very popular and reliable. Like most parts of a PC, RAM is required and your PC/Laptop cannot run without it.
You may notice there are different sizes to RAM. <1gigabyte, 2gb, 4gb, 8gb etc, and the more you have, the more breathing space your PC has to store information at a time in everything you do. If your motherboard has extra slots, it's an idea to increase the amount of RAM you have, though 4gb is normally ample for a normal working PC. Some recent intensive games are recommended to have 8gb RAM. If you have a low amount of RAM or your PC is annoyingly slow, do your PC/Laptop a favor and purchase more or faster RAM. The first port of call is to find out which RAM your Motherboard can handle.
Choosing Hard Drive upgrades for Faster PC's £50-£300
Hard drives store all your files necessary for running your PC and its programs. When you download or install, it is stored on the hard drive. There are currently 2 popular types to choose from. A SATA Hard-Drive or the newer Solid State-drive (SSD). When buying a new drive, its important to remember that a portion of it is taken up by installing the operating system such as Windows. Don't forget that bandwidth vary on certain ATA drives so find out which your allowed for your PC (SATA I, II, III). In these examples we look at 250gb versions of storage each and an upgrade would technically speed up your PC.
Serial ATA Hard Drive 250gb
Serial ATA Hard Drives (HDD)
These hard drives are found in most desktop PCs and laptops. Laptop versions of hard drive are the same but smaller and thinner. They range from <75gb in ancient models to over 4TB in recent versions. When this hard drive is put to work, its disk inside spins round a pin, like a DJ deck. This writes and locates information on the disk. Information is then sent between a SATA cable to the motherboard where it is then processed. Desktop PC's are capable of having more than 1 ATA Hard drive or even an SSD for more speed. On laptops you will require an external drive generally connected through usb.
Sadly the sun is setting on these magnetic hard drives as there are faster quieter types now where you would see a significant speed increase in the general running of your PC or laptop. see below...
Solid State Drives (SSD)
As mentioned above you can combine SSD with the older hard drive if you prefer. These revolutionary SSD's are very exciting and your PC would love you for having one. They do come in different sizes and some models can be outside the PC or inside. Notice there are 2 connections like the ATA, the smaller one is for the sata cable and the large one for the power.
Typically an SSD can be up to 50% faster than HDD, but If you are lucky enough to own a cutting edge SSD then these are said to be up to twice as fast read/write speed, either way its due to the better technology inside and spinning disks are replaced with lightening speeds and silent bliss.
Choosing Motherboard upgrades with new ports (sockets). £40-£200
Whilst this may not be the obvious choice when upgrading your PC, a motherboard is the foundations, the control center and it is the final decision maker when you come to upgrade your CPU, RAM, GFX Card and Hard drive since they all slot into it..meaning your motherboard will be restricted to support certain types of each and as I keep mentioning, you must do your research on your motherboards manufacturer site before purchasing new parts. Motherboards can also have a small positive effect on performance when you upgrade too, because of fresh ports and newer more powerful electrical circuitry and features you wouldn't find on older boards. Tempted?
ATX Motherboard Amd Athlon
ATX DDR2 Motherboard (old)
This is a design of an older motherboard commonly found in aged PC's. Its an ATX which is a size, there is also Micro ATX for more compact PC's. This model pictured supports AMD Athlon CPU's and is only a 32bit motherboard. It has only 2 RAM slots with a max of 4/8GB allowed because it is limited to DDR2 RAM restrictions. It does have a good set of PCI slots for graphics and so forth, but you are limited to every part you install inside your PC because they wont work if your motherboard doesn't support it. If you are thinking of brand new CPU's and Graphics cards, you will definitely need to upgrade.
ATX DDR3/4 Gaming Motherboard (new)
Straight away you should see the difference in advancement of this motherboard. With twice as many RAM slots, HD ports and extra Express ports, a 64bit Motherboard so you can run Windows in 64bit, 8x more RAM and is now DDR3/4, room for 2 crossfire graphics cards, onboard HD ports for your monitor, ports for tv tuner/usb expansion, most likely dual-bios (in case one fails), residue resistant and more. It doesn't set you back much money either with the average motherboard like this is not 3 figures, and even if you lack a graphics card with one of these motherboards you could still play modern games. The possibilities of upgrading your motherboard are seemingly endless and well worth it. Unfortunately for laptops though, motherboards are specific shapes for each laptop so it's not possible to upgrade your laptop motherboard to a better model.
MSI Z97A Gaming Motherboard