This policy is updated from time to time. The latest version is published on this page.
If you have any questions about this policy, please email
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them.
What data we gather
We may collect the following information:
#Contact information including email address
#Demographic information, such as postcode, preferences, and interests
#Website usage data
#Paypal account email/address
#Other information relevant to client enquiries
#Other information pertaining to special offers and surveys
How we use this data
Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved products and services.
Specifically, we may use data:
#For our own internal records
#To improve the products and services we provide
#To contact you in response to a specific enquiry
#To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
#To contact you via email, telephone or mail for service reasons.
Cookies and how we use them
What is a cookie?
A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information such as how many people use the website and what pages they tend to visit.
#Analyze our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
#Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
#Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
#Store information about your preferences. The website can then present you with information that you will find more relevant and interesting.
#To recognize when you return to our website. We may show your relevant content, or provide functionality that you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
To learn more about cookies and how they are used, visit All About Cookies.
We will always hold your information securely.
To prevent unauthorized disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.
Remote PC service Residue files
We would like to inform you that when ending a Remote session with us, it's possible it can leave behind harmless technical logs and other tiny files of the session. Unless you are looking for them in particular, they may reside in the AnyDesk software folder and can easily be picked up by temporary file cleaners. Additionally, Your antivirus may sense that someone has connected/been connected to your PC. This is normal how your PC and software logs different activities you do so they can easily be recalled.
Installing software on Client PC
We sometimes use software to diagnose and remove viruses, spyware and malware and to monitor. We will advise you with useful software to prevent it and install the software in question from trusted websites. We sometimes need to use websites/software to install drivers. These files and software mentioned are checked with anti-virus/anti-spyware software before installing.
Live Chat, SMS, Callback, and Email support features
When available, our Live Chat, Callback, SMS and Email Guru support features are provided by Bontact. Bontact are a separate website support service, and they may contact you by email, to offer their services to use. Though its is unlikely they would contact you, we do not have control of what they send to you. We require your details when using our support options such as Live chat because we might need to reply to you. We may ask for some or many personal details when contacting you, sufficient enough to arrange an appointment for you. You may also receive email copies of the chat.
Links from our site
Our website may contain links to other websites.
Please note that we have no control of websites outside the pctechguru.co.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s privacy policies fully.